Frequently Asked Questions
We look forward to seeing you at Gabba Dermatology, please read the following FAQ's and if there is anything that is not answered here please give us a call!
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We ask that when you do come and visit the practice that you are mindful of other patients and not wear any perfumes, ingredients in perfumes can irritate certain conditions and we would like to provide a comfortable environment for everyone. We thank you in advance for you cooperation.
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Q. How long will I need to wait to get an appointment?
A. The waiting time to see a doctor or Dermatologist for a standard consultation at Gabba Dermatology fluctuates and varies from doctor to doctor. It is our aim to provide all our Patients with an appointment as soon as possible. However, the first Doctor available may not be the Doctor you have been referred to. Please note that for more urgent concerns your GP is encouraged to call Gabba Dermatology on 07 3039 1300 and our staff will accommodate where possible.
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Q. What are your usual waiting times?
A. Our doctors take the time to address all patient concerns and may result in unexpected waiting times. Our administration team will try and keep you informed if our Doctors are running too far behind but please contact the clinic prior to leaving home if you are concerned.
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Q. What if I need to cancel/reschedule my appointment?
A. Should you need to cancel your appointment, we require 24 hours notice. If due notice is not provided the Doctor may send a cancellation fee up to and including the full amount of the consultation. If you need to reschedule your appointment, this will be arranged for the next available appointment.
Q. Is there a waiting list for surgery?
A. Most of the Gabba Dermatology doctors perform surgery at a number of local hospitals and day surgery facilities. Waiting time for surgery varies from doctor to doctor but in most cases, surgery can be booked within a few weeks, rather than months. Special arrangements can be made for surgery that is regarded as being “urgent”. Our staff will discuss the options that are available to you.
Q. Do I need a referral?
A. Yes. A valid referral is required for patients to enable them to claim back their Medicare Rebate for the services provided. A referral from a General Practitioner is valid for 12 months. A referral from a Specialist is valid for 3 months only. Cosmetic Medicine does not require a referral.
Q. What is the payment policy at Gabba Dermatology?
A. Payment of fees for consultations and treatment provided at the time of the consultation, is payable on the day the service is provided. Please note, if paying by credit card, merchant fees will apply for Visa, MasterCard and Amex.
Q. Do you have a patient car park?
A. Yes, Gabba Dermatology has subsidised parking available.
Subsidised parking for clinic patients is available on Level 1 of 250 Ipswich Road in the PA Parking Building. If these parks are full head up the carpark and find the next available park (please note these could be on level 6 or 7). Entry to the Car park is via Wolseley St. PA Parking has 900 undercover car parks available with allocated parking on the first level. You will be required to get a ticket before entering the car park which will be validated by our staff before you exit the car park. You will then need to head up to Level 2 to the parking pay-station to pay the subsidised amount before leaving.
Q. Is my treatment covered by Medicare?
A. If you are a Medicare cardholder, you will be able to claim a Medicare benefit to cover part of the cost of your consultations and treatment provided at Gabba Dermatology. Our staff will be happy to provide you with information on how much you are able to claim, at the time of your visit.
Q. Will you be able to process my claim through Medicare?
A. Yes. Our receptionists are able to process your claim through Medicare using Medicare Online. You are still required to pay your account in full on the day of your visit, however, if you choose, our receptionist can send your claim to Medicare using the Medicare Online claiming system. If you have previously provided Medicare with your bank account details, the rebate will be deposited into your nominated account within 2-3 working days. If Medicare does not have your bank account details, a letter will be sent to your postal address within 5-10 working days advising you to do so.
Q. Is my treatment covered by Private Health Insurance?
A. If you have private health insurance, it may cover part of the medical fees you incur for treatment provided as an in-patient, in a hospital or a day surgery. It may also cover part of the costs incurred for specific private medications, dressings, private treatments. Your private health insurance does not cover the cost of consultations or treatment provided as an out-patient at Gabba Dermatology.
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Q. How Accessible is your clinic?
A. Our clinic is certified by an occupational therapist to cater for all patients. We have disabled and ambulant washroom facilities and wide access rooms. If you are unable to attend the clinic in person, we also conduct telehealth consultations during COVID-19.